Frequently Asked Questions
Everything you need to know about shopping with Cross Stitch.
What shipping options do you offer?
We provide standard and expedited shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping durations vary by location.
How can I track my order?
Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress in real-time.
What is your return policy?
We accept returns on unworn items with original tags attached within 14 days of delivery. Please note that customized or sale items are final sale.
Do you offer size guides for your apparel?
Yes, every product page features a detailed size chart. We recommend measuring yourself and comparing it to our guide to ensure the perfect fit.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. In select regions, we also offer Cash on Delivery and 'Buy Now, Pay Later' options.
How should I care for my Cross Stitch garments?
To maintain the quality of the fabric and embroidery, we recommend dry cleaning or gentle hand washing in cold water. Avoid using bleach and iron on low heat.